On this page you will find information about:
- Heathrow Travel Care.
- How referrals work.
- How can Heathrow Travel Care help you.
"Repatriation" means the return of someone to their country.
Heathrow Travel-Care is an independent, crisis social work team located in Heathrow Airport, London. The team assists people with difficulties arriving in and leaving the UK.
How can Heathrow Travel Care help you?
The team advises and assists distressed and vulnerable people at Heathrow with issues including:
- mental health concerns
- homelessness
- forced marriages
- deportation, and
- repatriation.
Find our information on repatriation following a death abroad.
Foreign Commonwealth and Development Office
Two Heathrow Travel-Care Social Workers are seconded as Specialist Advisors to the Foreign Commonwealth and Development Office (FCDO) and are based at the FCDO Main Office, in King Charles Street, Westminster. They offer advice and support to British Consular Staff (in London and abroad) and are able to:
- Assist in the process of helping vulnerable people return to the UK to access services/support as soon as possible.
- Reduce preventable homelessness and health deterioration (both physical and mental), social exclusion, crime and disruption to the operation of UK airports (particularly Heathrow).
- Promote eligibility and enable access to UK support services (formal and informal).
- Build capacity, add value and increase efficiency within the Consular network.
Get in touch
Contact an embassy, high commission or consulate through the Foreign, Commonwealth & Development Office by:
Telephone: 02070 085 000
Or seek travel advice from the Foreign, Commonwealth & Development office by:
Completing their online contact form
Visit the FCDO website for more information.
Referrals
Heathrow Travel-Care can take referrals before someone is due to return to the UK and meet them at the airport or offer any assistance required. In exceptional circumstances, they may also meet clients returning to other London airports.
Download the Heathrow Travel Care brochure to learn more about referral pathways.
Read Heathrow Travel Care's guidance on Returning to the UK.
Get in touch with Heathrow Travel-Care
Visit the Heathrow Travel-Care website to find out more or:
Telephone: +44(0) 2087 457 495
Email: [email protected]
Address: Room 00142, North Wing, Terminal 3 Arrivals, Heathrow Airport, Hounslow, TW6 1BZ
The Heathrow Travel Care team are based in Terminal 3 arrivals and are available between 9.00 and 17.00 hrs Mon to Fri except on bank holidays.
