We have six care homes across the country for the Armed Forces community and their families.
Our homes, including five with specialist dementia care, are designed to be a home from home for our residents and visitors.
We have created warm and welcoming atmospheres, with spacious rooms, beautiful outdoor spaces and relaxing lounge areas.
As care homes designed for veterans and their families, there is also a unique camaraderie and our residents often establish strong friendships and bond over their shared experiences.
Applying to our care homes
Our care homes are available for ex-service personnel and their families. If you’re unsure whether you, or someone close to you, is eligible we’d recommend calling our helpline team on 0808 802 8080 or contacting the home directly.
We know that care home applications can feel daunting, but our team are on hand to support you every step of the way. You can make initial enquiries by telephone or email. If you are eligible, you will then be asked to complete an SC7 application form to return to your preferred care home. We can also provide help to complete the form – simply call 0808 802 8080 or email firstname.lastname@example.org for more details.
Once your application has been received, a needs assessment will take place to help us assess your care needs. This may take place at home or we can also visit you in hospital; providing an opportunity for you to ask any further questions. Your application is dependent upon confirmation of eligibility and the outcome of your needs assessment. If successful, we will confirm in writing and arrange next steps, including your arrival date, with you.
In some circumstances, we are also able to provide support for those under the age of 65 years seeking care or rehabilitation support. However, we’d recommend contacting your chosen care home for further information.
Paying for care
There are many things to consider when deciding to move yourself, or a family member, into a care home. How to pay for the care is one of the biggest considerations. We have produced a guide to help you understand the costs involved when moving into a care home, your options for how to pay, and what you need to consider more generally.
The Royal British Legion charges a weekly fee that covers all your care home needs. These will be explained upon your initial enquiry, including more information about how fee levels can vary depending on the category and level of care.
You may also be eligible to receive financial support towards the cost of your nursing or personal care. You can find independent information and advice about paying for your care from the Elderly Accommodation Council.
Our care standards
We’re proud of the expert care we deliver and always strive to maintain the highest standards.
The Royal British Legion's care homes are registered with the Care Quality Commission (CQC) and you can view all our latest inspection reports, as well as more information about care homes in your area, via the CQC website.
Care homes key summary
There are many things to consider when deciding to move yourself, or a family member, into a care home. We've recently put together a key summary document of all our care homes to help you make the right choice.
The booklet provides useful details of the following and more:
- Type of care
- Funding options and fees
- Admission requirements
- Trial period
- Services, including Day Care service
Care homes agreement
A care home agreement is a legal between you and us, setting out the terms on which we will provide you with your care-home services and what we expect from you in return. For example, it sets out how your fees will increase each year. This is an important document. Once you have signed it, it will become legally binding.
To help you make the right choice, we have devised the following sample care home agreements for long-term accommodation:
Statement of purpose
This statement of purpose describes what we do, where we do it and who we do it for. It is prepared as a legal requirement of the Health and Social Care Act 2008 in accordance with Regulation 12 and Schedule 3 of the statutory instrument Care Quality Commission (Registration) Regulations 2009.
The Resident's handbook is designed to provide you with as much information about your new home as possible. It also provides you with all the information that you may require prior to your arrival and during your stay.
Complaints and Duty of Candour
We are committed to providing safe and high-quality services. If you are not satisfied with a service you have received, it is important that you let us know.
The care homes staff team will talk with you openly throughout your care. The duty of candour is a formal requirement to be open and honest with a resident if they have suffered harm.
Download the following documents that provide brief information on how to make a complaint and, explain the duty of candour process and what you should expect from The Royal British Legion:
It is our policy to be honest and open with you. If things go wrong with your care or the way we treat you, we will give you (and other relevant people) support, honest information and a written apology.
Here are some more resources which you may find useful:
- Carers UK: 020 7490 8818 www.carersuk.org
- Care Quality Commission: 03000 616161 www.cqc.org.uk
- Carehome.co.uk: search for a care home via www.carehome.co.uk
- EAC Housing Care: 020 7820 1343 www.housingcare.org
- Halsey House: HalseyHouseAdmin@britishlegion.org.uk
- Lister House: Listerhouse@britishlegion.org.uk
- Mais House: MaisAdmin@britishlegion.org.uk
- Dunkirk Memorial House: DMHadmin@britishlegion.org.uk
- Maurice House: MauriceAdmin@britishlegion.org.uk
Please also see our list of non-Legion care homes available to ex-service personnel and their families.
Our care homes
Care Homes Key Summary
We've put together a key summary document of all our care homes to help you make the right choice.
RBL really does look after the whole family – not just the person who serves.
Our care homes provide a safe and comfortable environment for the Armed Forces community.
Our wellbeing team also make sure there’s always something fun on the agenda including bingo, indoor bowls, lunch clubs, quizzes, exercise classes, singing and more! Plus regular day trips to nearby towns and attractions.
Our expert team provides a wide range of services, including long-term nursing and personal care as well as respite and day care.
Find out more below or contact our helpline on 0808 802 8080 for more information.
Care home recruitment
During the Covid-19 outbreak our highest priority is the safety and well-being of our elderly and vulnerable veterans. More than ever we need skilled staff to help us care for those living in our care homes. So we can keep delivering the care they deserve, we need more staff to cover for sickness and absence.
We are calling on nurses, care assistants, general assistants, catering staff, administrators and maintenance staff, who are available for work now. We’ve got full and part time roles at our six UK care homes in Taunton, Cromer, Broadstairs, Bexhill-on-Sea, Southam and Ripon. We are also looking to recruit an army of casual staff members able to provide temporary support to the homes during this crisis.
If you can help us by filling any of the roles in one of our homes, or know someone who can, please contact RBL as soon as possible on 0808 802 8080 or LegionNeedsYou@britishlegion.org.uk.
Guide to care home fees
How to pay for a care home is one of the biggest considerations, so we have produced a guide to help you.
Our team are just a phone call away
Call us on 0808 802 8080. Lines are open from 8am-8pm every day.