The Royal British Legion Group includes:
“We are committed to upholding fundraising best practice and being as transparent as possible”
The Royal British Legion Group takes your privacy very seriously, and we want to assure you that your personal information is safe with us and we will never sell your details. Our privacy policy covers how we treat your data and put you in control of what happens to it.
We provide lifelong support for members of the Royal Navy, British Army, Royal Air Force, veterans and their families all year round. We also campaign to improve their lives, organise the Poppy Appeal and remember the fallen.
We will never sell your data to third party organisations.
We will collect and use your personal information only if we have your permission, or we have justified business reasons for doing so, such as collecting enough information to manage memberships.
We will be clear at the point when we collect your information about how we will use it, and who we might share it with.
We will use your personal information within the appropriate lawful basis for which it was collected, and we will make sure we delete it securely once we longer need it.
We will contact you with your permission via methods of communication you have consented to, or where we have a legitimate interest to do so.
As a supporter, member or volunteer of The Royal British Legion Group, you can contact our Supporter Services, any time you wish, to change the way we contact you, including opting in to, or out of, future communications.
We will not put undue pressure on you to make a gift, and if you do not wish to donate we will respect your decision.
We do all we can to make sure fundraisers, volunteers and third party agencies working with us comply with this privacy policy.
We will always provide easy ways for you to contact us, and our Supporter Services are on hand to help answer any queries you may have about your data.
If you are unhappy with anything we’ve done in relation to your data, please contact Supporter Services and we will look in to what’s happened straight away.
We have protocols in place to ensure your data protection, but in the event of a mistake, we will follow strict procedures to keep you informed and put things right.
If you have any questions please contact our Support Services via email at supportercare@britishlegion.org.uk or call 0345 845 1945 and they will be happy to help.
The Royal British Legion Group of charities takes the privacy of our beneficiaries, supporters, members and volunteers very seriously, and we are committed to protecting you privacy. This policy tells you how we collect your personal information, how we store it, how we use it and what your rights are in relation to your personal information.
The Royal British Legion Group includes:
This policy describes how The Royal British Legion Group collects and uses personal information about people who visit our websites and give us their information over the phone, face to face, and in writing. The terms of this policy may change to reflect our practices in what we do with your information. If we make significant changes to our Privacy Policy, we will highlight that there has been a change on our website and on communications for a discretionary period of time.
If you have any queries about this policy please contact us by post at The Data Protection Officer, The Royal British Legion, Haig House, 199 Borough High Street, London SE1 1AA or by email at dataprotection@britishlegion.org.uk
The Royal British Legion Group is the “data controller” of the personal information you provide to us, and we will determine and tell you about the purpose for which we are collecting your information and how we will use it. We collect
your personal information in a number of ways:
We will collect your personal information when you enquire about our activities, register with us, send an email, make a donation to us, ask a question about our services or otherwise provide us with personal information.
The personal data we collect might include name, date of birth, email address, postal address, telephone number and bank/credit/debit card details if you are supporting us financially.
We may also collect special category data (previously referred to as ‘sensitive personal information’) such as information about your health if this is required for the purpose you have contacted The Royal British Legion Group. We will be very clear about the reasons we need this information and would only do so with your specific consent, for example if you are accessing any of our Welfare Services.
We also gather general information about the use of our websites, such as which pages users visit most often, and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in The Royal British Legion Group emails. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites. In addition, we may use the information to build profiles of people who would be interested in our services. Please see our Cookie Policy.
We will use your personal information for one or more of the following purposes:
Where relevant, we may also assess your personal information for the purposes of fraud and credit risk reduction.
The Royal British Legion Group may analyse the personal data we collect to create a profile of your interests and preferences so that we can contact you in the most appropriate way, and with the most relevant information, to provide a better experience for you.
To do this, we may use additional external sources of data to increase and enhance the information we hold about you, such as Experian Mosaic. This may include obtaining details of changes of address, age data and other contact details and consumption and demographic data. It may also include information from public registers and other publicly available sources such as Companies House, newspapers and magazines. We regularly monitor our suppliers to ensure they meet our required standards and that they comply with current Data Protection legislation.
If you do not wish your data to be used in any of the ways listed above, or have questions about this, then please get in touch at dataprotection@britishlegion.org.uk.
If you enter your contact details in one of our online registration forms, we may use this information to contact you even if you don’t "send" or "submit" the form. We will only do this to see if we can help with any problems you might be experiencing with the form or with our websites.
We may need to share your information with our contracted service providers and agents for the purposes described above.
If you contact our Supporter Care Team you may choose to provide details of a personal nature. If you telephone our Supporter Care Team, your call may be recorded and if it is it will be stored for six months and then securely deleted.
Only The Royal British Legion Group will receive your personal information, and it will only be used for the purposes of dealing with your enquiry, training, and quality monitoring or evaluating the services we provide. The Royal British Legion Group will not pass on your details to anyone else (unless they are acting on our behalf as an entity of The Royal British Legion Group or a supplier under agreement with The Royal British Legion Group) without your consent; except in exceptional circumstances such as to comply with the law. Examples of this might include people contacting the service reporting abuse, anyone reporting serious self-harm, anyone expressing the intention of harming someone else, or any matter regarding national security.
Your personal information and details of the enquiries received are stored on a secure database. If for any reason you wish to have your personal details amended or removed, please contact Supporter Services whose details are below.
You have a choice about whether you want to receive information about our progress, fundraising activities, membership or campaigns. We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted. You can change your marketing preferences (such as email, phone, text or post at any time), by contacting us using the details below.
If you wish to change your preferences regarding participation in campaigns, please contact Supporter Care and your update will be passed to The Legion’s Public Affairs and Public Policy Team.
We will process your personal data under one or more of the following lawful bases:
Where we ask for your consent to process your personal information, we will use clear plain language so you can fully understand what you are consenting to. We will tell you what we will be doing with the information, and explain your right to withdraw consent and how you can do that. We will only use your personal information you have provided for the purpose we have gained your consent for. We may also ask you to confirm that you still consent where a considerable period of time has lapsed since you last had any contact with The Royal British Legion Group.
We may process your personal data where we have a genuine and legitimate reason to do so, and we are not harming any of your rights and interests. Our legitimate interests will be in providing lifelong support for the armed forces community, fundraising, organising events and campaigning.
This means that we may use your personal data for direct marketing, fraud prevention, network and information security, crime prevention/detection and analytics so that we can improve our services to give you the most appropriate information and ensure our fundraising campaigns are effective.
Our legitimate interests are as follows:
We will process your personal data for our legitimate interests in a way we consider you would reasonably expect, to be proportionate and with minimal impact on your privacy. We will carry out assessments to ensure that we consider whether the processing is necessary and by balancing it out with your rights and freedoms.
You have a right to object to your personal data being processed under legitimate interests if you do not consider we have compelling legitimate grounds for the processing. Please see the section below for more information.
Under the General Data Protection Regulations (GDPR) you have the following rights:
If you would like to know more about your rights under the GDPR see the Information Commissioners Office website. If you would like to make a request for any of the above actions, please submit your request to us by post at The Data Protection Officer, The Royal British Legion, Haig House, 199 Borough High Street, London SE1 1AA, or by email at dataprotection@britishlegion.org.uk.
You have the right to see what personal data we hold about you. We would ask that you submit your request for access to your personal data in writing. Please use our subject access request form to ensure you supply all the information we need to process your request. You can also use this form if you are requesting information on behalf of somebody else.
If you would like to make a request for any of the above actions, please submit your request to us by post at The Data Protection Officer, The Royal British Legion, Haig House, 199 Borough High Street, London SE1 1AA, or by email at dataprotection@britishlegion.org.uk.
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area (EEA) in certain specific situations. The data will always be held securely and we will take steps to ensure the organisation based outside of the EEA provides an adequate level of protection and we will put in place all necessary safeguards.
Whilst the Information Commissioners Officers guidance states that children can, over the age of 13, give their own consent to marketing, The Royal British Legion Group is concerned to protect the privacy of children aged under 16.
Where appropriate, we will seek consent from a parent or guardian before collecting personal information about a child aged under 16. Therefore, if you're aged 16 or under, you must get your parent/guardian’s permission before you provide any personal information to us.
We do have activities and events for those under 16 so we may ask your age. Before taking part please ensure you speak to your parent or guardian.
Our events have specific rules about whether children can participate and we‘ll make sure advertising for those events is age appropriate.
Please note that we will not knowingly market to or accept orders for goods or services from persons aged under 16 years.
As a parent or guardian we encourage you to be aware of the activities in which your children are participating, both offline and online. If your children voluntarily disclose information, this may encourage unsolicited messages. We suggest that you discourage your child from providing any information without your consent.
For our raffle and gaming products, due to Gambling Commission regulations, we cannot allow people under the age of 16 to take part.
All of our online forms are protected by encryption. We also use a secure server when you make a donation or payment via our websites. We take appropriate measures to ensure that the personal data disclosed to us is kept secure, accurate, and up to date.
We ensure that there are appropriate technical controls in place to protect your personal details. For example our online forms are always encrypted and our network is protected and routinely monitored.
We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.
We use external companies to collect or process personal data on our behalf. We do comprehensive checks on these companies before we work with them, and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal data they have collect or have access to.
Some of our suppliers run their operations outside the European Economic Area (EEA). Although they may not be subject to same data protection laws as companies based in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.
We may need to disclose your details if required to the police, regulatory bodies or legal advisors.
We will only ever share your data in other circumstances if we have your explicit and informed consent.
We will ensure that your personal data is kept only for so long as is necessary for the purpose for which it was collected, and is securely destroyed in accordance with our retention schedule. Where possible we will inform you of how long we will retain the personal data you are providing to us.
Where you no longer wish for TRBL to contact you we may have to keep some basic data about you to ensure that we do not contact you in future.
We do not share or sell supporter or member details with other charities or other third parties.
We will only disclose data when obliged to disclose personal data by law, or the disclosure is 'necessary' for purposes of national security, taxation and criminal investigation, or we have your consent.
We may share you personal data with one or more of the following:
The Royal British Legion Group values your support. We would like to keep you up to date with information and fundraising appeals on our charitable work via your mobile phone and also by writing to you. If you have texted us, we will retain a copy of your mobile phone number, together with any other personal details you have given us, such as your name and address.
If you would prefer us not to contact you by mobile phone, or if you would prefer us not to contact you by mail you may call Supporter Services on 0345 845 1945 or email us at supportercare@britishlegion.org.uk.
If your personal details change, please help us to keep your information up to date by notifying the relevant department.
If you are a supporter, member or volunteer and wish to update us of your information please contact us at the following address: Supporter Services, The Royal British Legion, 199 Borough High Street, London SE1 1AA.
We may change the terms of this privacy policy from time to time. If we do so, we will list the changes at the end of this webpage, as part of an audit trail. By continuing to use our websites you will be deemed to have accepted such changes.
Further information and advice about data protection law and compliance is available from the Information Commissioners Office. You can contact them using the details below.
The Royal British Legion Group is committed to empowering our supporters to manage their information. The Fundraising Preference Service (FPS) enables donors to take control of their charitable giving and conversations; and we want to help you use the service effectively.
You can also read our FPS document for further details.
Should we need to change our privacy policy we will share the changes here. Where the changes are significant, we may also choose to email all our registered supporters and members with the new details. Where required by law, will we obtain your consent to make these changes.
Our team are on hand to provide you with the support you need.
Get in touch