Your feedback can help us improve our services and ensure we continue to provide the best support for the Armed Forces community and their families.
You can contact us by emailing firstname.lastname@example.org or writing to:
It would be helpful if you can let us know the following:
You may also wish to use our complaints feedback form to share your thoughts, or contact your adviser if you’d prefer.
We welcome feedback and will always strive to improve our services where possible. If you’re unsatisfied with the support the Legion has provided, we’ll do what we can to provide additional advice and guidance.
In some circumstances we may need more time to investigate but we will send an update within four working days. We will also let you know when we expect to be in touch with more information. We aim to send a final response within eight weeks but, on the rare occasion this is not possible, we will always write to explain why as well as let you know next steps.
If it takes more than eight weeks to receive our response, or you’re unsatisfied with our response, you can contact the Financial Ombudsman Service at:
Please keep in mind that you will need to contact the Financial Ombudsman Service within six months of receiving our final response.