Your feedback

We’re here to help you access the support you need – from compensation and debt advice to grants and loan applications.  

Your feedback can help us improve our services and ensure we continue to provide the best support for the Armed Forces community and their families. 

Share your feedback

You can contact us by emailing opscomplaints@britishlegion.org.uk or writing to:

• Operations Complaints, The Royal British Legion, 199 Borough High Street, London SE1 1AA

It would be helpful if you can let us know the following:

1. What you were expecting 
2. When you got in touch
3. Who you spoke to
4. How you think we could improve
5. Your full name, address and telephone number

You may also wish to use our complaints feedback form to share your thoughts, or contact your adviser if you’d prefer.

What happens next?

We welcome feedback and will always strive to improve our services where possible. If you’re unsatisfied with the support the Legion has provided, we’ll do what we can to provide additional advice and guidance. 

In some circumstances we may need more time to investigate but we will send an update within four working days. We will also let you know when we expect to be in touch with more information. We aim to send a final response within eight weeks but, on the rare occasion this is not possible, we will always write to explain why as well as let you know next steps. 

Financial Ombudsman

If it takes more than eight weeks to receive our response, or you’re unsatisfied with our response, you can contact the Financial Ombudsman Service at:

• Financial Ombudsman Service, Exchange Tower, London E14 9SR
• You can also reach them by phone on 0800 023 4567 or 0300 123 9123 or by emailing complaint.info@financial-ombudsman.org.uk  

Please keep in mind that you will need to contact the Financial Ombudsman Service within six months of receiving our final response.