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Membership FAQs

Have a membership query that you're not sure you have found the answer to? Here are some of our frequently asked questions.

You can also see our membership terms and conditions for further information about our membership offer and services.

Being a member

I have never served in the Armed Forces, can I still be a member?

 

Yes. membership is open to everyone who shares the values of the Legion to support the Armed Forces Community.

 

How do I join offline?


If you do not wish to join online, you can join by calling our Membership helpline: 

  • UK: 0800 307 7773 (free)
  • Republic of Ireland: 1800 911 936 (free)
  • Overseas: +44 (0)207 191 1091 (full rate)

Or by submitting a paper application form by post. Send your completed membership application form to:

RBL applications and payments department, PO Box 1402, 9 The Lakes, Northampton, NN1 9EX, UK.

Application forms can be requested by contacting Membership Services, or by visiting your local branch.  

How do I join a Legion Club?

Please note that Club membership is not included in your RBL membership.

If you'd like to join an RBL Club, you must first join a Legion branch.

Club membership fees should be paid directly to the RBL Club who will then provide you with a sticker for your membership card.

Can I join a Legion Club without joining a Branch?

A Club has the license to use the Legion's name, has the ability to trade and is not part of the charity therefore you will need to join a branch before joining a Club.

Do I need to join a Branch to be a member?

Yes, you will need to be affiliated with a branch when you join. There are approximately 2,300 Royal British Legion branches across the UK and overseas. A full list of available branches can be found here.

Membership fees

How much is Membership?

Currently, the annual fee is £17 (plus the branch joining/admin fee, if applicable).

If you would like to join more than one branch, you will be required to pay an extra fee of £17 for every branch you join as well as any additional branch fees.

Are all Branch fees the same?

No. As branches are based in different locations, conduct different activities and differ in size, branches set their own Branch fees depending on their needs. Branch fees range from £0-30 but are on average no more than £5.

I want to speak to someone about my payment, who do I contact?

Please contact our dedicated Application & Payments team:

  • UK: 0800 307 7773 (free)
  • Republic of Ireland: 1800 911 936 (free)
  • Overseas: +44 (0)207 191 1091 (charges apply)

What payment methods do you accept?

We accept the following methods of payment: Credit/debit card, Direct Debit, cheque, bank transfer, PayPal, PayPoint or cash at your local branch.

Updating your Membership

How do I change my contact details?

Signing up is easy. Once you have created your web account, you will have access to the Portal 24/7, where you will be able to update your personal details and contact information, as well as pay for your membership. 

  1. Visit the registration page here https://trbl.sharepoint.com/register
  2. Enter your membership number, the email address linked to your membership, your date of birth and then create your password. 
  3. Click on the register button – and that’s it, your web account has now been created! 

I want to change my branch, how do I do this?

If you would like to transfer from one branch to another, you can do this easily online, via the Self-Service Portal.

Alternately, you can email Membership Services: membershipservices@britishlegion.org.uk.

Your local Membership Support Officer can also process your branch transfer for you. 

Membership experience

I haven’t received my membership card

You can email membershipservices@britishlegion.org.uk with your enquiry, or you can call the Membership Helpline:

  • UK: 0800 307 7773 (free)
  • Republic of Ireland: 1800 911 936 (free)
  • Overseas: +44 (0)207 191 1091 (full rate)

I am not receiving my Legion magazine

We advise to check your mailing preferences via the Self-Service portal as a first step, to ensure you have agreed to receive the magazine.

Or, please contact Membership Services directly: membershipservices@britishlegion.org.uk.

How do I get tickets for the Festival of Remembrance?

Members have priority access to purchase two tickets for the annual Festival of Remembrance at the Royal Albert Hall.

More information on how to obtain tickets is released in May with general release to the public at the beginning of October if any tickets remain.  

I am not happy with my membership and I want to make a complaint

In the first instance, please contact the Membership Services team: membershipservices@britishlegion.org.uk.

We will investigate your complaint and will aim to get back to you within two working days.

Branch activity

What systems support branches?

The Membership Administration Portal (MAP), also known as Office 365, has been designed to assist branch officials in running a branch.

Branch officials have access to membership listings in their area and are given an official RBL email address. 

Within this system, there is an online forum for branch officials to communicate with each other and the opportunity to collaborate on any area.

There are groups made based on roles, interests and location with the chance to join any that if of interest to the branch official. 

There is also a member’s resources area which continues to grow with useful information to support branch officials.  

How do I reset my O365 password?

For security reasons it is not possible for a user to reset an account password through the system.

A password reset can be requested via the Membership Support Officer.

A temporary password will be provided to log into Office 365.

The system will then ask you to update your password. The temporary password will need to be entered as the current password along with your new password.

I have a problem in my branch, who do I contact?

Your first point of contact should be your Membership Support Officer (MSO) for your area.

Details of who this is can be found by contacting your Area Office or calling the RBL Helpline. 

Is there anything else we can help with?

Our friendly membership team are here. Call our helpline on 0800 307 7773 today.

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