Our care homes

There are many things to consider when deciding to move yourself, or a family member, into a care home. We've recently put together a key summary document of all our care homes to help you make the right choice.

The booklet provides useful details of the following and more: 

• Type of care
• Funding options and fees
• Admission requirements
• Trial period
• Services, including Day Care service
• Staffing

Download all the care homes key summary

Our care homes are available for ex-service personnel and their families.  If you are unsure whether you or someone close to you is eligible, we recommend calling our helpline team 0808 802 8080 or contacting your choice of care home.

We know that care home applications can feel daunting, but our helpline team are on hand to support you every step of the way. You can make initial enquiries by telephone or email to your preferred care home.

If you plan to move into one of our care homes immediately or within the next 3 months, you will then be asked to complete our application form for you to return to your preferred care home.  We can also provide help to complete the form – simply call 0808 802 8080 or email info@britishlegion.org.uk for more details.

Once your application has been received, a needs assessment will take place to help us assess your care needs. This may take place at home or we can also visit you in hospital; providing an opportunity for you to ask any further questions. Your application is dependent upon confirmation of eligibility and the outcome of your care needs assessment. If successful, we will confirm in writing and arrange the next steps, including your arrival date with you.

In some circumstances, we are also able to provide support for those under the age of 65 years seeking care or rehabilitation support. However, we recommend contacting your chosen care home for further information.

• Download our application form

There are many things to consider when deciding to move yourself, or a family member, into a care home. How to pay for the care is one of the biggest considerations. We have produced a guide to help you understand the costs involved when moving into a care home, your options for how to pay, and what you need to consider more generally.

The RBL charges a weekly fee that covers all your care home needs. These will be explained upon your initial enquiry, including more information about how fee levels can vary depending on the category and level of care.

You may also be eligible to receive financial support towards the cost of your nursing or personal care. You can find independent information and advice about paying for your care from the Elderly Accommodation Council.

• Download our guide to care home fees and care homes key summary to find more about the fees and funding options.

A care home agreement is a legal between you and us, setting out the terms on which we will provide you with your care-home services and what we expect from you in return. For example, it sets out how your fees will increase each year. This is an important document. Once you have signed it, it will become legally binding. 

To help you make the right choice, we have devised the following sample care home agreements for long-term accommodation:

• Self Funding care home agreement
  

• Local Authority funded care home agreement

The Resident's handbook is designed to provide you with as much information about your new home as possible. It also provides you with all the information that you may require prior to your arrival and during your stay.

• Download the resident's handbook

We’re dedicated to supporting not only serving and ex-serving personnel but the whole of the Armed Forces community, including dependants and carers.

This includes serving personnel, or those who have previously served, who have received one day of pay.

Find out more about eligibility.

We’re proud of the expert care we deliver and always strive to maintain the highest standards.

The Royal British Legion's care homes are registered with the Care Quality Commission (CQC) and you can view all our latest inspection reports, as well as more information about care homes in your area, via the CQC website.

This statement of purpose describes what we do, where we do it and who we do it for. It is prepared as a legal requirement of the Health and Social Care Act 2008 in accordance with Regulation 12 and Schedule 3 of the statutory instrument Care Quality Commission (Registration) Regulations 2009.

• Download the statement of purpose

We are committed to providing safe and high-quality services. If you are not satisfied with a service you have received, it is important that you let us know.

The care homes staff team will talk with you openly throughout your care. The duty of candour is a formal requirement to be open and honest with a resident if they have suffered harm.

Download the following documents that provide brief information on how to make a complaint and, explain the duty of candour process and what you should expect from the Royal British Legion:

• Care home complaints
• The duty of candour

It is our policy to be honest and open with you. If things go wrong with your care or the way we treat you, we will give you (and other relevant people) support, honest information and a written apology.

Here are some more resources which you may find useful:

• Dunkirk Memorial House: DMHadmin@britishlegion.org.uk
• Galanos House: galanoshouseadmin@britishlegion.org.uk
• Halsey House: HalseyHouseAdmin@britishlegion.org.uk
• Lister House: Lister.Admin@britishlegion.org.uk
• Mais House: MaisAdmin@britishlegion.org.uk
• Maurice House: MauriceAdmin@britishlegion.org.uk
• Carers UK: 020 7490 8818 www.carersuk.org
• Care Quality Commission: 03000 616161 www.cqc.org.uk
• Carehome.co.uk: search for a care home via www.carehome.co.uk
• EAC Housing Care: 020 7820 1343 www.housingcare.org

Please also see our list of non-RBL care homes available to ex-service personnel and their families.