London Marathon FAQs

Frequently asked questions about the London Marathon

When will I receive my official race day information?

The final instructions magazine will be posted to you around four weeks before the event day. For the most up-to-date information, please do keep an eye on their website.  

When will I receive my race number and timing chip?

You will need to collect your marathon pack from the Virgin Money London Marathon EXPO on either the Wednesday, Thursday, Friday or Saturday before the marathon. Please refer to the London Marathon website for timings closer to the event day.

All runners must attend the London Marathon Expo in order to collect their running number and timing chip. Failure to collect your race number before 5pm on Saturday 21 April will result in you unfortunately being unable to take part.

What’s in my pack?

  • Event running number
  • Timing chip for your trainers
  • Bag for the baggage drop with stickers for your bag.

What happens during registration?

You’ll be required to show a form of photo identification in order to receive your event pack. If you’re unable to attend registration and wish to send a friend or relative to collect your event pack on your behalf, they must bring a form of photo identification for themselves and you as well as a signed letter of authorisation from you confirming that they can collect your event pack.

Where do I start the race?

You will be sent information about which start line you begin from with the Final Instructions magazine. These will be sent to you in March 2018.

What will I receive as part of #TeamLegion?

As part of the team you’ll receive:

  • Regular emails with fundraising support and advice to help you smash your target
  • Training guides via our partner RunningwithUs.
  • An exclusive training day with RunningwithUs
  • On-the-day support from our dedicated Events Team
  • A Team Legion running vest with personalised iron on letters
  • 1-2-1 support from our fundraising team
  • Post-marathon reception including massages and refreshments

What will I receive my Royal British Legion running vest?

Running vests and iron on letter will be sent out 4-6 weeks before the event.

What if I need to update my personal details?

Please email with your name, date of birth, telephone number, old address and new address. Your address details will then be changed in their system and a confirmation will be emailed to you when this has been done. Please do not call the helpdesk with changes of address as these can only be processed by email.

What should I do about travel and accommodation?

It goes without saying that it’s worth booking your accommodation sooner rather than later. Think about whether you want an easy journey to the starting zone (Greenwich Park) or if you want a shorter journey at the end (staying near the finish line in Central London). London Marathon have partnered with the Holiday Inn other IHG hotels - you can read more about accommodation on the London Marathon website.

What if I become injured or need to cancel my charity place?

Please contact our Events team at or on 0333 011 4500

Got another question?

Do you want a bit more information about this event? Call us on 0333 011 4500 or email we would love to hear from you.