Volunteers - we need you!

Volunteer for the Legion

Operations (Welfare) volunteers

Some of the most fulfilling volunteer roles the Legion has to offer are in our Operations (welfare) teams.

Helping us deliver our support services to those who have served in the Armed Forces, and their families, the Legion has created a range of new volunteer roles for our 16 new city pop-in centres, including Information volunteers, Admin Support volunteers, and Volunteer Coordinators.

You don't need any previous experience to volunteer, but previous knowledge, training or even an interest in a health, social services or a welfare field can be a real advantage. All volunteers are provided with training and out-of-pocket expenses. Some roles are subject to screening where they require contact with vulnerable people.

If you're interested, please get in touch.


Caseworker volunteers visit people in their own homes, and conduct informal interviews and assessments. This includes talking to people about their situation and gathering important personal information.

Caseworkers are asked to record their observations in the form of a report and provide this to a Legion Case Officer. The role requires a special kind of volunteer, someone with patience, who can listen sensitively and write a clear report without judgement.

If you think you possess these qualities, and you would like to undertake one of the most personally fulfilling volunteer roles that the Legion offers, please get in touch.

Paul McClintock The Legion has been there for me when I've needed the help, and I wanted to give something back. As a younger volunteer, I have a lot in common with the younger Service leavers, and can identify with their needs."

Paul McClintock | Volunteer Caseworker

Paul was medically discharged from the Army in 2000, after suffering a serious back injury. He has been a recipient of financial, emotional and legal support from the Legion. He has taken part in various fundraisers for the Legion and was the face of our Honour the Covenant campaign.


Visitor volunteers carry on one of the longest traditions within the Legion, offering companionship to people who are isolated or vulnerable.

The role requires a willingness to donate time regularly, an ear that can be bent and the ability to offer friendship.

If you think you would enjoy a chat and carrying out regular visits to people in your local area please get in touch.

"It's a very rewarding role. I get a tremendous amount of satisfaction from seeing the difference a couple of hours of my time has made to older veterans, and the younger generation of Service leavers returning to Civvy Street with little clue of where their life is heading."

Carol Bratty | Volunteer Visitor

As a Legion member, Carol realised the crucial role that volunteers play in supporting the whole Armed Forces family. She volunteered for over eight years and dedicated much of her free time to visiting people in their homes or in hospital.

Carol Bratty

Information Volunteers

With 16 new Area Pop In centres opening in city locations throughout the UK, we need confident, helpful people to welcome visitors, provide information to the Armed Forces family, or direct them to more support from our staff.

At the opening of our first centre on Williamson Street, Liverpool in December 2013, Area Manager, Gillian McKinnon said: "Our Information volunteers already work from a variety of new outreach locations to bring our services to beneficiaries in the heart of their local community.

"But we are really excited to have moved into our flagship Area HQ. The offices are spacious and the facilities are excellent  –  it will make a real positive difference to the way we deliver our services."

Information volunteers also:

  • Assist beneficiaries to identify a range of support options, using our online information site.  
  • Support beneficiaries to use the Legion's website as a source of information and support. 
  • Hold 1-2-1 meetings with beneficiaries, supporting them to ensure that a basic needs assessment is completed. 
  • Develop and maintain a working knowledge of the Legion, its mission, objectives and  services.

For more information, contact: volunteersupport@britishlegion.org.uk

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