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Poppy Advice - Benefits and Money Advice Service

The Royal British Legion, The Royal Air Force Benevolent Fund and Citizens Advice operate a unique Benefits and Money Advice Service in order to help provide dedicated benefits and money advice to the Serving and ex-Serving community, and their dependants.

CAB logoThe collaboration, funded by The Royal British Legion and The Royal Air Force Benevolent Fund was launched on December 7 2007, across 18 Citizens Advice Bureaux (CAB) in England and Wales. This has since been expanded and now consists of 38 Citizens Advice Bureaux across England and Wales, 3 Citizens Advice Bureaux in Northern Ireland and a team of seven in-house Benefits and Money Advisers at the Legion's county offices.

The service offers advice on a range of welfare and benefits issues, including money and debt advice. Trained advisers offer free and confidential advice for dealing with money worries, including checking entitlement to state benefits and dealing with debt.

Since it started, the service has put over £19.2m back into people's pockets - £16 million in 2009 alone.

The Citizens Advice Bureaux and Legion offices involved in delivering the service are listed in the table below and are also available in pdf format with phone and email contacts.

Location Area covered
Arun & Chichester CAB West Sussex 
Birmingham CAB Birmingham City and surrounding areas
Bristol CAB Bristol City and the County of Bristol
Caerphilly County CAB South East Wales valleys (Caerphilly, Blaenau Gwent, Rhondda Cynon Taff, Merthyr Tydfil, Torfaen and Cardiff)
Canolfan Cynghori Ynys Mon CAB Ynys Mon (when appropriate Gwynedd)
Carlisle CAB Carlisle and District
Cheshire West CAB Cheshire
Chorley, South Ribble CAB Chorley, South Ribble, Preston, Blackburn, Derwen, Blackpool, Wyre and Fylde
Christchurch CAB West Dorset, North Dorset, Purbeck, Weymouth, Portland, Bournemouth, Poole, Christchurch and East Dorset
Colchester CAB Essex
CAB Cornwall Cornwall 
Craigavon District CAB  County Down & Armagh 
Denbighshire CAB Denbighshire, Flintshire, Wrexham and Conwy
Dorchester & District CAB West Dorset, North Dorset, Purbeck, Weymouth, Portland, Bournemouth, Poole, Christchurch and East Dorset
East Belfast CAB County Antrim & Belfast 
Eastbourne CAB East Sussex
Exeter CAB Exeter and Heart of Devon area. Incorporates Exeter, East Devon, Mid Devon and Teignbridge
Fenland CAB Cambridgeshire 
Fermanagh CAB  County Tyrone, Londonderry & Fermanagh 
Gloucestershire County Office TRBL Gloucestershire County
Gwynedd & De Ynys Mon CAB Gwynedd (when appropriate Ynys Mon)
Kennet CAB Face-to-face in Kennet District and parts of Salisbury and West Wilts Districts. Phone in other parts of Wilts including Swindon
Kirklees CAB  West Yorkshire 
Leatherhead & Dorking CAB  Surrey 
London Metropolitan County Office TRBL London
Manchester District CAB Greater Manchester and Salford
Manchester County Office TRBL Manchester
Medway District CAB Kent and Medway
Middlesbrough CAB Tees Valley North District, Stockton, & Thornaby District, Middlesbrough District, Redcar and Eston District & East Cleveland
Newcastle City CAB Newcastle upon Tyne, Gateshead, North Tyneside, South Tyneside and Sunderland
Norfolk County Office TRBL Norfolk County
North East Derbyshire CAB Derbyshire County. Also borders of Nottinghamshire (Mansfield, Worksop etc)
North Devon CAB  North Devon & Torridge 
North Liverpool CAB Merseyside with the exception of the Wirral and Warrington
Northampton & District CAB  Leicestershire & Northamptonshire 
Plymouth CAB Plymouth, West Devon and South Hams. Torbay shared with Exeter CAB
Portsmouth CAB Portsmouth, Gosport, Fareham, Southampton and Havant
Richmondshire CAB Richmondshire incl Catterick Garrison, Topcliffe and Leeming Bar. Also Ripon and Hambleton area
Rushmoor CAB In Hampshire to Basingstoke in the West and in Surrey to Surrey Heath, west of Guildford
Scarborough & District CAB Scarborough Borough and parts of East Yorkshire
Sheffield Debt Support Unit CAB South Yorkshire
Sleaford & District CAB Lincolnshire County
Slough CAB Berkshire 
South Wales County Office TRBL South Wales 
Suffolk County Office TRBL Suffolk County
Royal British Legion Head Office Nationwide
West Oxfordshire (Witney) CAB Oxfordshire County
Wirral CAB  Cheshire County (incl Wirral) 

If you require assistance with money issues, please contact an office directly (full listing with phone and email details available in pdf format) or call Legionline on 08457 725 725 (local rate) who can provide further details on this service.

A brochure on the Benefits and Advice Scheme is available for downloading here. (PDF)

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