Area Office 715X195 About the Legion

New outreach service will help more Serving personnel and veterans across Merseyside

4 February 2014

Merseyside Sarah Abbotson2The Royal British Legion has launched a new outreach service at its Poppy Break Centre, Byng House, in Southport and its Crosby branch bringing help and advice even closer to the Armed Forces community across Merseyside.

Starting this month, the Legion's Advice and Information Officer, Sarah Abbotson, will be available at Byng House on the Promenade from 10am to 3pm on the first Thursday of every month to deliver advice and support to serving personnel, veterans and their families. On the second Wednesday of every month (10am to 3om), she will be based at the Legion's Crosby branch at 25 Moor Lane. Her role will involve delivering practical help and advice, signposting people to other welfare services and discussing membership with those wanting to join the Legion.

Sarah said: "I'm looking forward to starting my outreach work in Southport and Crosby, which is part of the Legion's mission to bring our services closer to those who need it most. I'll be available for face to face meetings to discuss any issues, so please do take the opportunity to call in if you need advice on housing support, welfare, debt management plus much more."

Last December, the Legion opened a brand new Advice and Information Centre in the heart of Liverpool's city centre for Service personnel and veterans to 'Pop In' for support and advice. Based on Williamson Street, it is the first of 16 brand new centres that the Legion will open in major cities across the UK, as part of its biggest ever transformation to bring its work closer to the Armed Forces community.

Liverpool Area OfficeEach centre will offer a welcoming space for Service personnel and veterans to get practical help and advice, and for members of the public to find out more about the wide range of services and community activities provided by the Legion. The Legion has also made office space available to partner charities Combat Stress and RFEA. Through this collaborative approach the aim is to provide a more seamless beneficiary service.

The Legion also announced a new national Freephone helpline number, 0808 802 8080, which will allow people to get help and support from a trained adviser over the phone, as well as the launch of a new online information service via its website www.britishlegion.org.uk

Gillian McKinnon, the Legion's Manager for Cheshire and Merseyside, added: "Both nationally and locally, the Legion recognises that the profile of our beneficiaries is constantly changing and that we must continue to improve our services to reflect that need. 

"Being able to pick up a phone to a trained adviser via our new brand new national Freephone number, looking online for information or coming along to our office or Byng House where they can talk face to face represents major progress.

"My team is totally committed to providing the best possible service for the Service community, past and present, in Cheshire and Merseyside.  From today it will be easier than ever before for people to find the help and support they need so if you want to know more, please do 'Pop In'. 

The Legion’s new 'Pop In' Advice and Information Centre to serve the Cheshire and Merseyside area is based at 25–31 Williamson Street, Liverpool L1 1EB.  Its normal hours of opening will be Monday to Friday from 10am to 4pm.  

A further 15 Legion 'Pop In' Advice and  Information Centres will open during 2014 in the following locations:
Aylesbury, Belfast, Birmingham, Bristol, Brighton, Cardiff, Colchester, Derby, Leeds, London, Manchester, Newcastle, Plymouth, Southampton, Swindon
(Further details and timings to follow)

The Legion's national Contact Centre is open from 8am to 8pm, 7 days a week.  Call us on 0808 802 8080 (calls are free from UK landlines and main mobile networks) or click here to access our online information service.

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